Airport Taxi Melbourne provides door-to-door pickup and drop off transport for hospital appointments, treatment sessions and discharge trips across Melbourne. We offer fixed fares agreed before travel, punctual pickups timed around your appointment, and drivers who understand a hospital trip is rarely as simple as A to B.
Reliable Transport for Hospital Appointments
Missing or being late to a hospital appointment can mean a long wait for the next available slot. Our hospital pickup and drop off service is built around punctuality — a driver confirmed ahead of time, a fixed fare agreed before you travel, and pickup timing planned around your appointment rather than the other way around.
How Our Hospital Taxi Service Works
- Book with your appointment time, hospital name and department, and pickup address
- Let us know about any assistance needs so we can allocate the right vehicle and allow extra time
- Your driver is confirmed ahead of the appointment and tracks timing to arrive when needed
- For the return trip, book a fixed pickup window from the hospital, or call when you are ready to be collected
Support for Patients With Mobility Needs
Many hospital trips involve reduced mobility — recovering from a procedure, using a walking frame, or simply feeling less steady than usual. Let us know when booking and we will allocate a suitable vehicle and driver, with extra time built in for an assisted, unhurried pickup rather than rushing to the kerb.
This is a standard taxi transfer for patients who do not require clinical care or monitoring during the trip. If your appointment requires a stretcher, oxygen, or a clinically trained escort during transport, that falls under Non-Emergency Patient Transport (NEPT), a separate regulated service — check with your hospital’s patient transport coordinator or see Ambulance Victoria’s non-emergency patient transport information.
Discharge and Same-Day Procedure Trips
Hospitals do not always discharge on a fixed schedule, and same-day procedures such as day surgery or specialist treatment often finish earlier or later than planned. We can hold a flexible pickup window for discharge trips, or take a call once you are ready to leave, so you are not stuck waiting once you have been cleared to go home.
NDIS and Plan-Managed Transport
If hospital and medical appointments are a regular part of your NDIS plan, we can provide invoices suited to plan-managed or self-managed funding, and set up recurring bookings for an ongoing treatment schedule such as dialysis or chemotherapy. See our NDIS Taxi Service page for more, and confirm what your specific plan covers with your plan manager or the NDIS directly.
Hospitals We Service Across Melbourne
We provide hospital transport across greater Melbourne, including the Royal Melbourne Hospital, The Alfred, Monash Medical Centre, Frankston Hospital, Peninsula Private Hospital, Cabrini Health, Box Hill Hospital, Austin Hospital, St Vincent’s Hospital, and every other major public or private hospital across the city.
Fixed Fares You Can Rely On
Every hospital taxi trip we run is priced according to the maximum taxi fares set by the Essential Services Commission of Victoria, and for pre-booked trips that fare is confirmed before you travel. All drivers are accredited under Victoria’s commercial passenger vehicle framework, regulated by Safe Transport Victoria.
Frequently Asked Questions
Can I book a hospital taxi for a specific appointment time?
Yes, tell us your appointment time and hospital when booking and we will plan the pickup to get you there on time.
Do you help with mobility aids like walking frames or foldable wheelchairs?
Yes, let us know when booking so we can allocate a suitable vehicle and allow extra time for an assisted pickup.
Can I book the return trip from hospital in advance too?
Yes, you can book a fixed return pickup window, or simply call our team when you are ready to be collected.
Do you provide transport for regular treatment such as dialysis or chemotherapy?
Yes, recurring bookings can be set up around an ongoing treatment schedule.
Can I use NDIS funding to pay for this service?
That depends on what your individual NDIS plan covers — confirm with your plan manager, and we can provide invoices to suit plan-managed or self-managed funding.
Is this the same as an ambulance or medical transport service?
No. This is a standard taxi service without onboard clinical care. Patients needing medical supervision during transport should use a licensed Non-Emergency Patient Transport (NEPT) provider instead.
Need transport support for an ongoing condition or disability? See our NDIS Taxi Service page. Ready to book? Book your hospital taxi online or view our full range of taxi services.
